RETURN POLICY
Products are printed on-demand, making each item unique and produced specifically for your order. As a result, returns and exchanges are not supported if you order the wrong size, color, or change your mind. However, if there is a defect in the product or a manufacturing error, we offer a free reprint or refund when contacted within 30 days of delivery.
To report an issue, please use our "Submit Issue" form below and include a clear photo showing the defect or error. For issues affecting multiple items with the same design, an additional photo or video showing all affected items in one frame is required for verification.
Additional Information:
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Sizing & Color: Kaleo Cactus Garden cannot be held responsible for orders placed in the wrong size or color. Please review sizing guides and color options carefully before ordering.
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Delivery Issues: If delivery is unsuccessful due to an incorrect address or customer absence, you may request a reprint with an additional charge or opt for a partial refund. If the delivery issue was due to an error by the carrier or our business, a full reprint or refund will be offered to ensure fair treatment in cases beyond your control.
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Print Variations: For DTG (Direct-to-Garment) products, a tolerance of up to 0.5" is allowed for print placement. Minor variations within this range are not considered defects.
SHIPPING POLICY
To ensure successful delivery, please follow these shipping address guidelines:
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Character Format: Shipping addresses must be in Latin characters only.
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Address Accuracy: It is the customer’s responsibility to provide an accurate shipping address, as we do not offer address validation services.
PO Box Deliveries
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U.S. PO Box Delivery: We advise using a PO box address only within the United States. For other countries, PO box deliveries are not recommended and will be at the customer’s own risk.
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PO Box Size: Please ensure your PO box can accommodate your order. The largest standard PO box measures 12" x 22.5"; items larger than this cannot be shipped to a PO box.
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Express Delivery Limitations: Express Delivery is not available for PO box addresses. Orders marked for Express Delivery with a PO box address will be shipped as standard delivery instead.
PO Box Address Format
Please follow the address formatting guidelines below to avoid delivery issues:
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First Name: John (must match name on the box)
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Last Name: Smith (must match name on the box)
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Address Line 1: PO Box 1776
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Zip Code: 28034
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City: Dallas
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Country: United States
Important Note for PO Box Deliveries
Please be aware that shipping to a PO box may lead to delays or delivery issues, even when the address is formatted correctly. Due to limited delivery guarantees for PO boxes compared to standard door delivery, we recommend using a physical address whenever possible. Additionally, if the address formatting guidelines are not followed, or if tracking shows that the package was successfully delivered, we won’t be able to offer compensation.